OtterBox accepts VISA, Mastercard and JCB credit cards. Please see our Security Policy for more information about our online ordering system.
If you’ve placed an order online please be sure to review the order carefully. If you find any errors, please contact us immediately at firstname.lastname@example.org with subject line - "Urgent - Ordering Error". Please understand that if you do not contact us right away, we will not be able to modify your order. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are completed online.
If you are experiencing difficulties with a coupon code and this is the first time you’ve used it, make sure that you enter the code exactly as it is shown. Please note that you must enter your coupon code in the field that is labeled "COUPON CODE". If you have already submitted an order, please understand that we are not able to make changes to the financial aspect of your transaction
Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. If for any reason an order is not authorized by the bank, the order will not be processed, nor will an order confirmation be issued. Under these circumstances, the customer WILL NOT be charged.
Possible reasons that an order would not process:
- The billing address that is on the order does not match the billing address on your card statement
- Unavailable funds
- Incorrect card security code. For most credit cards, enter the three-digit number that follows your account number on the back of your card.
- Incorrect card number or expiration date
- If your order did not process and you still see authorizations on your credit or debit card, please do not fret. These are not charges, and no money has been taken from your account. They are merely pending authorizations and will drop off your account in 2-3 business days. If you continue to have problems with your credit card on our site, please contact our Customer Service team at email@example.com
OtterBox reserves the right to correct price errors before fulfilling any orders