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Return Policy

OtterBox HongKong Ltd. Return Policy*

  • We will accept returns within 30 days of the original purchase only if the product was purchased directly from OtterBox APAC Online Shopping .If you purchased an OtterBox product from an authorized OtterBox retailer please contact the retailer directly for your return and warranty issues.
  • Returns will be accepted only if the product is in its original packaging with proof of purchase.
  • Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable
  • Please Contact Us and fill the form to obtain a Return Authorization and instructions on how to return your product and receive credit.
  • You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records)
  • You will receive your Return Authorization via e-mail which will include your RA# as well as instructions for the return. OtterBox HongKong Ltd. is not responsible for return shipping charges
  • Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.

*OtterBox Hong Kong Ltd. return policy as stated above is not applicable to any Partners of Otter Products, LLC (i.e. Resellers, Distributors, VARS, etc.) or any other OtterBox regional sites.

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