Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants
our OtterBox products against defects in material or workmanship for a period of
one year from the original date of purchase of the product by a consumer (the “Warranty
Period”). OtterBox does not warrant, and is not responsible for, any smart phone
or other device made by anyone other than OtterBox. If a material or workmanship
defect arises with regard to any OtterBox product, and a valid claim is received
within the Warranty Period, OtterBox will (1) repair the OtterBox product using
new or refurbished parts or (2) replace the OtterBox product with a new or refurbished
OtterBox product. For our Clearly Protected line of products only, (1) we provide
the above warranty for 1 year of the product, provided the Clearly Protected product
is used on only one device and has not been removed from that device at any time,
and (2) we provide a one-time replacement of the product for defective installation
of the product by the customer (including air bubbles that don’t go away within
24 hours of installation). For purposes of this limited warranty, “refurbished”
means a product or part that has been substantially returned to its original specifications.
In the event of a defect, these are your exclusive remedies.
Exclusions and Limitations
Except for the limited warranty expressly set forth above or to the extent restricted
or prohibited by applicable law, OtterBox expressly disclaims any and all other
warranties express or implied, including any warranty of quality, merchantability,
or fitness for a particular purpose, and you specifically agree that OtterBox shall
not be liable for any special, incidental, indirect, punitive, or consequential
damages for breach of any warranty of any type on any OtterBox product. In addition
to and without limiting the generality of the foregoing disclaimers, the limited
warranty does not, under any circumstances, cover the replacement or cost of any
electronic device or personal property inside or outside of the OtterBox product.
Warranty Claims Procedure
All returns and/or warranty claims must be directed to our authorized retail stores
from which the customer purchased the OtterBox product. OtterBox will not take any
returns and/or warranty claims if the product was purchased from the retail stores,
except from those customers who purchased their OtterBox product directly from OtterBox.asia.
What proof of purchase or proof of warranty coverage is required?
We pride ourselves on providing top-quality protective solutions for your mobile
technology and take quality seriously. We are constantly evolving our designs to
ensure our products do the best job to safeguard your investment. When requesting
a warranty replacement, we will require proof that the claim is valid. In this regard,
we may ask you to, for example, send a photograph of your damaged case, return your
product to us for warranty coverage verification, send a photograph of your receipt
for the purchase of the product, or provide such other proof to allow us to determine
the validity of warranty coverage on your claim. In addition, for our Clearly Protected
line of products, we will always require at least that you to provide us with your
purchase receipt as proof of purchase and a picture of the damage to the product,
and we may require you to send your product in to us. For certain products, we may
require in the product packaging, packaging insert, or other material delivered
with the product that warranty coverage is contingent on registration of the product.
In addition to the above, you may be selected at random to participate in our process
to improve quality for you and future customers. Otters working on quality control
would greatly appreciate it if you could return your defective OtterBox product
to us. If selected, enclosed with your replacement product you will find a pre-paid
return envelope. Seal the defective OtterBox product in the envelope and put in
an outgoing mailbox.
We feel we have the best warranty in the business and we want to provide unsurpassed
customer service, but we’ve seen cases where our generous warranty policy has been
abused. The abuse of our warranty by a few means that we may have to inconvenience
you on a valid warranty claim. TO PROTECT THE VAST MAJORITY OF OUR CUSTOMERS WHO
MAKE HONEST AND APPROPRIATE CLAIMS ON OUR WARRANTY, WE RESERVE THE RIGHT TO PURSUE
ACTION, UP TO AND INCLUDING LEGAL ACTION, AGAINST THE FEW WHO ABUSE OUR WARRANTY
Thank you in advance for taking part in the evolution of our brand and our products.
Us and fill the form to obtain specific instructions on how to obtain warranty