Shipping Information

General

Please see below for estimated shipping times. These time frames are not inclusive of our processing period, which can take up to 72 business hours (although generally orders will ship out sooner than this). In some cases the local Customs office of your country may require additional documents and time to have your package cleared, which may cause a slight further delay on the delivery.

FedEx Shipping

Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and FedEx has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling the driver to leave the package at the manager’s office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address. For FedEx shipments, please allow 3-5 business days (unless upgraded shipping options are chosen).

Shipping to Asia Pacific

Orders placed on OtterBox Asia Pacific regional site ships out of our warehouse location in Hong Kong offering our customers lower shipping costs. All orders use flat rate shipping with duties and taxes included for complete door-to-door service! View the table below to find your shipping and handling cost.


Country Shipping Cost (Taxes Included) USD
Cambodia $24.99
Hong Kong FREE
Indonesia $9.99
Japan FREE
South Korea FREE
Macau $9.99
Malaysia $9.99
Philippines $9.99
Singapore FREE
Sri Lanka $24.99
Taiwan $9.99
Thailand $24.99
Vietnam $24.99

Shipping to India

Unfortunately, we do not currently ship to India – can we please ask you to head over our Amazon Store where you will be able to make your purchase.

Backorders

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information shortly thereafter.